Returns & Refunds
If for any reason you are not fully satisfied with your purchase, we will accept a return within 14 days for a credit note or exchange subject to the item being in its original packaging with all tags attached and a resalable condition.
For Hygiene reasons we are unable to accept returns on Items of Jewellery – This does not affect your statutory rights
£5 shipping cost will be charged either way
Your refund credit, or exchange (when in stock) may take up to 2 to 3 weeks to process after you post the goods back to us.
We cannot take responsibility for your parcel if it does not arrive back to us. In such circumstances we would, unfortunately, not be able to offer a refund.
If our courier cannot deliver your order, the parcel will be returned to us. You will have up to three weeks (from the date we receive the returned parcel) to contact us and arrange for the order to be re-delivered. If you do not contact us within the specified time, we will refund you for the goods. If you still wish to receive these goods after the 3 week period is over, you will need to place a new order again and at the price listed on the website. Unfortunately, any discounts that were valid at the time of your purchase and that are no longer running cannot be re-applied to your order.
We inspect all returned items when they arrive at our processing facility. When returning products, it is strongly suggested that you insure the product with the shipper of the full price of the item. Damage done to the product being returned by the carrier will be covered by the buyer.
Please note J. Junaid Jamshed by Janan retail premises do not accept any online orders for refunds or exchange from all of our stores.
If you require a refund for your online orders you must send the unworn goods back to us using the returns instructions.
Return Address is Below:
J. Junaid Jamshed by Janan Online
14 Shearbridge Road
On the rare occasion that the good your receive are not in perfect condition we will pay the return postage.
Multiple orders will arrive together and any unwanted goods should be returned with itemized proof of posting.
Please remember that the products are your responsibility, as a customer, until they reach us. For your own protection, we recommend that you send any returns by a postal/courier service that provides insurance for the value of the goods, a dispatch certificate or document and a signed proof of delivery. Please retain your Certificate of Posting and hold onto it until you have received your refund from J. Junaid Jamshed by Janan.
You will only be refunded by the same payment method used for your original purchase.
How do I return faulty or incorrect goods?
For goods received that are not as ordered or are faulty, please email us stating the order number and nature of the problem. Our customer services team will reply you within 24s hour with return procedures. Please note that we must be notified of damaged/faulty goods within 1-2 days. We cannot be held liable for any claims of damaged items after this period.
How do I exchange goods?
To exchange items purchased online, you will need to return items and specify the ones you want in exchange on the back of the invoice. Please note that this will incur the standard postage (outside UK mainland) and packaging charges of a new order. Unfortunately, any discounts that were valid at the time of your purchase will no longer be valid.
We take care to ensure that all our goods are in perfect condition. Please bear in mind that the Goods will not be regarded as faulty where they are damaged through inappropriate usage by the buyer.
In particular, whilst rhinestones and sequin beadings are attached correctly to the upper and the heel of shoes, over time and through normal wear the rhinestones may loosen and the sequins may start to fall apart. This is not a reflection of the way the shoes are manufactured: simply a characteristic of the ornament and how it has to be attached. For this reason, spare rhinestones are included with the goods when sold (where appropriate and not with all our products) and we have no further liability if the rhinestones or the sequins come adrift.
Terms and Conditions for Returns:
Any claim by you that any shoes, bag or any item is defective or not of satisfactory quality must be notified to us by telephone, e-mail or letter at your earliest convenient time.
If you make a valid claim under the point above, we shall inspect the goods upon return and replace (if proven faulty by our inspection team) the ordered goods in question free of charge OR refund in full, the payment made in respect of such goods (Upon your discretion).
Such replacement or refund is conditional upon the ordered goods in question having been returned to us and inspected accordingly.
We shall be under no liability in respect of any defect arising from wilful damage, wear and tear due to negligence, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the ordered goods without approval.
For more information on delivery or returns, please contact us on 01274 505053, Monday to Friday 10:00am till 6:00pm and our friendly advisers will explain the procedures in further detail.
Open Item Return
If you return an item that has been opened and/or shows signs of being worn/used, we are unable to exchange/arrange a credit note. We are also not liable to pay the postage amount incurred while returning the item back to us.
This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations further details of which are available from the local trading standard department or citizen's advice bureau.